CSR Announcements

HEADS UP: Possible Delays in Response Times for Customer Service and Shipping

Customer Service Team
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Published Apr 18, 2022
Updated Apr 18, 2022
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What does this mean for you?

The processing and shipping of your order may take a little bit longer than normal, so please place your order as early as possible... Our Customer Service team can be reached via online Chat and email, however we’re asking for your patience as the response times will be slower. If you need immediate assistance, please use our online Chat option. If your request is less time sensitive, please contact the Customer Service team via email.

We’re hoping to have most of the team back up and running later this week.

Thanks for your patience and support.

Heads up, it may take a bit longer to get things done this week. No, it's not “turkey coma” or chocolate withdrawal, but it seems the Easter Bunny gave the Customer Service and Shipping teams a little something “extra” this weekend (yup..), and we’ll be missing a few of your favorite people for the next day or so while they self-isolate...

What does this mean for you?

The processing and shipping of your order may take a little bit longer than normal, so please place your order as early as possible... Our Customer Service team can be reached via online Chat and email, however we’re asking for your patience as the response times will be slower. If you need immediate assistance, please use our online Chat option. If your request is less time sensitive, please contact the Customer Service team via email.

We’re hoping to have most of the team back up and running later this week.

Thanks for your patience and support.

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